Christine, our Head Receptionist, today received her Level 2 Advanced Apprenticeship in Customer Care. Congratulations to her as this has taken 12 months of work.
As a practice we view Customer Care highly and pride ourselves in the additional courses all our staff do to improve their skills and knowledge. Our team receive regular training to keep them up-to-date.
Our receptionists have all previously worked in a customer focused or a medical background.
The reception team are the face of Broad Lane Vets, working alongside the Nurses and Vets to deliver great customer and pet care. They are so much more than receptionists, requiring an understanding of veterinary knowledge to deliver you the correct advice on the phone or in person. They are organised, compassionate and calm as the average day at Broad Lane Vets is anything but 'normal'. No two days are never the same, and we all appreciate their calm and confident manner staff, clients and pets alike.
Congratulations Chris - level 3 here she comes!!