FSB Small Business of the Year 2010

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Thursday, 26 January 2012

Vets issues urgent health warning to all dog owners

Following a recent local outbreak of parvovirus we are calling on all local dog owners to check their pet's vaccinations are up-to-date. Parvovirus is a deadly disease in dogs and can kill 2-3 days after the first symptoms show. The only way to protect your pet is through vaccination. Over the past month at Broad Lane Vets we have treated 3 puppies with parvovirus. If your pet's vaccines have lapsed we would recommend keeping them at home until you are able to get to your vets. As with most diseases the sooner you treat your pet the better the chance of recovery, and you will help prevent the disease spreading further. Parvovirus symptoms such as vomitting, diarrhoea, lethargy, fever and dehydration come on quickly. If you see any of these symptoms contact us quickly. Fortunately this is not an outbreak situation, but as parvovirus is such a virilent virus we need owners to be aware now. The virus can live in the environment for a long time, is hard to eliminate and can easily spread through the faeces of infected dogs, can survive on everyday objects such as shoes and lamp-posts. Sadly this danger will not pass in a c-uple of days. For further advice call us on 0247-464789.

Disease outbreak - Parvovirus

Monday, 16 January 2012

Congratulations Christine

Christine, our Head Receptionist, today received her Level 2 Advanced Apprenticeship in Customer Care. Congratulations to her as this has taken 12 months of work.
As a practice we view Customer Care highly and pride ourselves in the additional courses all our staff do to improve their skills and knowledge. Our team receive regular training to keep them up-to-date.
Our receptionists have all previously worked in a customer focused or a medical background.
The reception team are the face of Broad Lane Vets, working alongside the Nurses and Vets to deliver great customer and pet care. They are so much more than receptionists, requiring an understanding of veterinary knowledge to deliver you the correct advice on the phone or in person. They are organised, compassionate and calm as the average day at Broad Lane Vets is anything but 'normal'. No two days are never the same, and we all appreciate their calm and confident manner staff, clients and pets alike.
Congratulations Chris - level 3 here she comes!!