FSB Small Business of the Year 2010

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Wednesday, 6 July 2011

We've been training at the pub!!

Yes that's right! Our latest training session was to take the receptionists and nurses to the pub. They all came along. It was not actually in the pub but on Bertha, a big purple bus, in the 'Newlands' Pub Car Park. Let me explain. Bertha is the mobile home of Onswitch, a veterinary training company. The bus can be booked by Veterinary Practice to train staff in advanced customer care skills. We are very proud of our reception team, who do a great job every day, giving our clients friendly and professional help. However we can all do even better with a little help, so a day away from the practice allowed us all to focus completely on some training. Role play was a major part of the day - not something any of us enjoy, but necessary if we were to benefit. We feel it helped so you should see the benefits when you contact us at the surgery.

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